Refund policy
Returns
We want you to have a great experience with STRIVEX.
If you are not satisfied with your purchase, you may request a return within 10 days of receiving your order.
Conditions
To approve a return, the product must:
- be unused;
- include original tags and packaging;
- be in good condition.
Used, damaged, or altered products cannot be returned.
Exchanges
If you would like to request an exchange for a different size, color, or product, please contact us to check availability.
Shipping costs associated with exchanges may vary depending on the case.
Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of receiving your package.
To help us assist you faster, we recommend including:
- order number;
- photos of the product;
- description of the issue.
Refunds
Once the return has been approved, the refund will be processed using the same payment method used for the purchase.
Processing times may vary depending on your bank or payment provider.
Contact
If you have any questions regarding returns or refunds, you can contact us at: